Frequently asked questions: Our top twenty questions
Read this page to help overcome some common issues with your sensor.
Altum: Thermal. Multispectral. High-Resolution.
Learn how to integrate and use this revolutionary 3-in-1 sensor.
Getting Started with MicaSense: An overview of multispectral precision agriculture
This brief overview outlines the steps required to get started in drone-based, multispectral precision agriculture.
User Guide for MicaSense Sensors (Altum, RedEdge M/MX)
With multiple options for integration, this guide will help you get it right.
Best Practices: Capturing data with RedEdge or Altum
How you capture data is critical to produce quality output. This guide takes you through everything you need to know.
Pix4Dfields and RedEdge-M/MX: Quick stitch for multispectral imagery
Pix4Dfields supports multispectral data from RedEdge-M/MX. Older sensors will need an update to use it.
Knowledge Base: RedEdge, Altum, and Atlas
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Contact us for personalized support
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Altum
Processing Data
Integration
Altum Manuals and Documentation
- ★ User Guide for MicaSense Sensors (Altum, RedEdge M/MX) (PDF)
- ★ Altum Integration Guide
- Altum and DLS 2 Integration Guide
- Altum Thermal Band - FAQ
- How do I power the Altum?
- User Guide for MicaSense Sensors (Altum and RedEdge)
RedEdge
RedEdge-MX Documentation
- ★ RedEdge-MX Integration Guide (PDF)
- RedEdge-MX & RedEdge-MX Blue Integration Guide
- RedEdge-MX Quick Start Guide (PDF)
- RedEdge-M Flight Calculator
- How do I power the RedEdge-M/MX?
- RedEdge-M Quick Start Guide (PDF)
RedEdge-M/MX FAQ
- Why is the web configuration page showing an incorrect date?
- What is the ECCN?
- What is the accuracy of the included GPS for RedEdge?
- What does RedEdge's Downwelling Light Sensor do for my data?
- How should the lenses of the camera be cleaned?
- What is the center wavelength and bandwidth of each filter on the RedEdge camera?
Manuals and Documentation
- Log Files (.dat) FAQs
- How to format a storage device with the RedEdge / Altum
- SD Cards for RedEdge-M/MX
- User Guide for MicaSense Sensors
- How to update your firmware
- RedEdge: EU Declaration of Conformity
Integration With Drones
- Troubleshooting issues with RedEdge Top of Frame output
- GPS to DLS pin connection images
- RedEdge and PixHawk Guide
- Adding RedEdge to the Tower App
- Making a 6-pin cable
- Light Sensors: the Basics (DLS and Sunshine Sensor)
Camera Operation
- How to Test a Storage Device Using a MicaSense Sensor
- What can I use to protect the RedEdge's lenses during data collection?
- Why are the five images captured by RedEdge not aligned to each other?
- How do I connect to RedEdge Wi-Fi?
- Can the Wi-Fi on the RedEdge camera be disabled?
- What's the red light that flashes 3 times on the front of the camera?
Processing Data
- From Pix4D to Analysis (PDF)
- Modifying older collections for Pix4Dfields support
- Updating RedEdge for Pix4Dfields
- Process MicaSense sensor data in Agisoft Metashape
- Using Ground Control Points in Pix4D
- MicaSense Camera Image Processing Workflow
RedEdge-MX Integration Kits
- Instructions: Quick Mount Gen. 2 Integration Kit for Matrice 200 Series (PDF)
- Instructions: Quick Mount Gen. 2 Integration Kit for Matrice 100 & 600 Series (PDF)
- Instructions: Quick Mount Gen. 2 Integration Kit for Inspire 2 (PDF)
- Instructions: Quick Mount Integration Kit for Inspire 1 (PDF)
- Instructions: Quick Mount Integration Kit for Inspire 2 (PDF)
- Instructions: Fixed Mount Integration Kit for Matrice 100 (PDF)
RedEdge-M Integration Kits
RedEdge Integration Kits
DLS 2
Documentation
DLS 2 FAQ
Data Collection Guidelines
Guides and Documentation
- ★ Automatic Calibration Panel Detection (QR Mode)
- ★ Best practices: Collecting Data with MicaSense Sensors
- DJI Pilot and MicaSense Sensors
- Using DJI GS Pro with RedEdge-MX and Altum + Skyport
- Using Pix4Dcapture with MicaSense Sensors
- MicaSense Sensor parameters for DJI GS Pro
General Questions
- How to change the format for RAW files (16-bit TIFF to 12-bit DNG)
- MicaSense FAQs
- Can I use a protective film or glass to cover the camera lenses during data capture and landing?
- What is the difference between a “panel capture” and a “normal capture”?
- Choosing a Mission Planner
- WiFi not working? Troubleshooting Connection Issues
Atlas Flight
Support
Documentation
Atlas Cloud
Video Tutorials
Getting Started in Atlas
Documentation
- Atlas Legacy Processing Guide
- How to export to Atlas from Pix4D
- Importing a GeoTIFF into SMS
- Printing from Atlas
- The CropFocus Layer
- Atlas Export Options
General Questions
- Why can't I export my imagery from Atlas?
- What is a capture?
- How Does Atlas Calculate Overlap in DataHub
- Creating agricultural indices (NDVI, NDRE) from an Atlas GeoTIFF in QGIS
- How do I get an Atlas account?
- What happens when I change Atlas plans?