WiFi not working? Troubleshooting Connection Issues

This article offers some techniques for troubleshooting MicaSense sensor WiFi connection issues. 

  • Please make sure your camera's firmware is up to date:
  • Turn off the remote control temporarily while connecting to the RedEdge WiFi.
  • If connecting via a mobile device, try setting it into airplane mode and enabling Wi-Fi.
  • Make sure to reduce interference by turning off other (unnecessary) electronics and/or moving your take-off location to decrease proximity to buildings.
  • Place the camera/drone above other devices (example: hold it up in the air if possible or put in on a platform, like a foldable table or something elevated in the field).
  • Make sure you are providing sufficient voltage to the camera. Occasionally, in cases where the camera is not being provided with adequate power, the WiFi will be visible on your device but it will not allow you to connect.

 Android Devices

If you are using an Android-based device, you may need to follow one extra step to enable the Wi-Fi connection. You may see a notification indicating that the network is not connected to the internet:

wifi.png

Tap on the notification for options. The options dialog appears.wifi2-annotated.png

Check "Don't ask again for this network", and tap "Yes" to stay connected. 

 

If these techniques don't remedy the issue, please send the log files (paramlog.dat and diag.dat) from your attempt to support@micasense.com and we'll take a closer look. 

Have more questions? Submit a request