Submit a request

Technical support is available Monday - Friday from 9am to 6pm, Pacific.
Responses outside of those hours will be limited.

Before submitting a request, take a look at our 20 most frequently asked questions.

Have you updated your firmware? Please make sure your firmware is updated. Update Instructions.

If your question is about a specific flight, please send the diag.dat and paramlog.dat logs so we can investigate faster. Our support system has a maximum attachment size of 20 MB, so please upload the files elsewhere and share the link with us if your files are larger.

*Please enter the details of your request. If this is regarding a recent data collection, please attach the camera logs (*.dat) files below.*

Which aircraft are you using? (If "other", include in comment)

Which MicaSense product is this regarding?

The serial number is on the back of the camera.

What type of issue are you experiencing?

Add file or drop files here