Submit a request – MicaSense Knowledge Base

Technical support is available Monday - Friday from 9am to 6pm, Pacific.
Responses outside of those hours will be limited.

Before submitting a request, take a look at our 20 most frequently asked questions.

Have you updated your firmware? Please make sure your firmware is updated. Update Instructions.

If your question is about a specific flight, please send the diag.dat and paramlog.dat logs so we can investigate faster. Our support system has a maximum attachment size of 20 MB, so please upload the files elsewhere and share the link with us if your files are larger.

Your email address

Subject

Description

*Please enter the details of your request. If this is regarding a recent data collection, please attach the camera logs (*.dat) files below.*

Drone/Aircraft

Which aircraft are you using? (If "other", include in comment)

Product

Which MicaSense product is this regarding?

Camera Serial Number

The serial number is on the back of the camera.

Issue Type

What type of issue are you experiencing?

Attachments

Add file or drop files here