DJI supports Skyport sensors on the Matrice 210. In order to use sensors for DJI Skyport, please ensure that the following DJI software and firmware is up to date. Older versions may not support the Skyport fully.
DJI Assistant 2 For Matrice (V2.0.7 or higher on Windows)
Matrice 210 Firmware
To upgrade the Matrice 210 firmware, log into DJI Assistant 2 for Matrice and go to the Firmware tab. There you can download and install the current version.
Matrice 210 Skyport Firmware
To upgrade the Matrice 210 Skyport firmware, log into DJI Assistant 2 for Matrice and go to the Skyport tab. Connect your Skyport sensor (RedEdge-MX or Altum) to the Matrice 210 and look under the "Common Operations" section. If there is an upgrade available, it will appear there. Otherwise it will read "No need to upgrade".
If your software and firmware is up to date, the sensor is fully powered on, and you still cannot connect to the Matrice 210, please contact support.