Troubleshooting Connection Issues

This article offers some techniques for troubleshooting RedEdge WiFi connection issues. 

  • Please make sure your camera's firmware is up to date:
  • Turn off the remote control temporarily while connecting to the RedEdge WiFi
  • Make sure to reduce interference by turning off other (unnecessary) electronics and/or moving your take-off location to decrease proximity to buildings
  • Place the camera/drone above other devices (example: hold it up in the air if possible or put in on a platform, like a fold-able table or something elevated in the field)

If these techniques don't remedy the issue, please send the log files (paramlog.dat and diag.dat) from your attempt to and we'll take a closer look. 

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